Cancellation & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange.
We sell our products on the basis of two business models :-
1. Order placed on the Affiliate Website (Amazon)
In this situation, your cancellation would be based upon the return policies of that Affiliate Site i.e. Amazon
Note : For Affiliate Products, we don’t have any rights/access to take your order back. So, please cancel your order on that Affiliate site.
2. Order placed on our website
For orders placed on our website, this page can be referred for information on cancelling the order, return the product or refund policy.
In the event, if you have made a payment and just ordered a product, but after sometime changed your mind to cancel your request, in that case also we will refund back your money, offer a store credit or exchange provided the reasons are in accord with our policies.
Cancellation and Refund Policy
Cancellation & Refunds by the Company
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount.
Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in product or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.
Cancellation by the Customer
For cancellations, Techvisor Support to be contacted by various method mentioned under contact us link. Please quote Request/Order Id in all communications. It is advised that query is sent from the registered email address or registered mobile no.
Cancellation can only be done within 1 hour of placing an order. After 1 hour, your order can’t be cancelled as our support engineers are assigned your Orders and they start working on the same.
However, in odd situations we accept the cancellation requests and refund the amount to our customers. So, always check if your request can be cancelled even if it has crossed 1 hour of time limit.
Your order will be cancelled instantly and refund will be processed within 3 to 4 working days in your original payment method.
All returns must be postmarked within 2 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Return can only be done on items that are defected or got damaged during delivery. Also, the refund would be initiated only after receiving the cancelled product.
Upon cancellation, you will get the full refund for the service/product except Visit Fee & Pickup & Drop Fee if the order is cancelled within 1 hour of placing the order and before technician visit.
You will get the refund for the service/product except Visit Fee & Pickup & Drop Fee if the order is cancelled after technician visit.
In case the order is cancelled lately after 1 hour, then Techvisor has the right to deduct below charges from the refund amount.
Payments made through UPI/COD : No cancellation charge would be deducted.
Payments made through any other payment method : 2% of the order value.
Note: GST paid during purchase will not be refunded in late orders after 1 hour.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our services, based upon the above criteria we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account as per concerned banking policy.
If you have any questions concerning our Cancellation & Refund policy, please contact us here.